Product Not as Described Template

DISPUTE RESPONSE: PRODUCT NOT AS DESCRIBED

Order Details:
Order #: [ORDER_NUMBER]
Product: [PRODUCT_NAME]
Description: [PRODUCT_DESCRIPTION]
Amount: [ORDER_AMOUNT]

Product Details Match:
The product delivered matches the description provided on our website at the time of purchase. 

Evidence:
• Product page screenshot showing description and images (attached)
• Order confirmation showing product details customer agreed to
• Delivery confirmation proving correct product shipped
• No prior complaints from customer about product quality

Product Description:
[PASTE_PRODUCT_DESCRIPTION_FROM_WEBSITE]

Customer Accepted Description:
Customer viewed product page and accepted description at checkout on [ORDER_DATE]. Screenshot of product page attached showing exact description and images visible to customer.

Return Policy:
Our return policy allows 30 days for returns if customer is unsatisfied. Customer did not contact us for a return before filing this dispute. We would have gladly processed a return through proper channels.

Conclusion:
The product delivered matches the description provided. Customer had opportunity to return via our policy but chose to file a dispute instead. We respectfully request this be found in our favour.