Item Not Received Template

DISPUTE RESPONSE: ITEM NOT RECEIVED

Order Details:
Order #: [ORDER_NUMBER]
Order Date: [ORDER_DATE]
Customer: [CUSTOMER_NAME]
Amount: [ORDER_AMOUNT]

Tracking Information:
Carrier: [CARRIER_NAME]
Tracking Number: [TRACKING_NUMBER]
Shipped Date: [SHIP_DATE]
Delivery Date: [DELIVERY_DATE]
Delivery Status: DELIVERED
Signature: [SIGNATURE_NAME]

Evidence Summary:
This order was fulfilled and delivered successfully on [DELIVERY_DATE]. Tracking confirmation shows the package was delivered to the customer's address and signed for by [SIGNATURE_NAME].

Supporting Documentation:
• Order confirmation email sent [ORDER_DATE]
• Shipment notification sent [SHIP_DATE]
• Delivery confirmation available via [CARRIER_NAME]
• Customer accepted our shipping policy at checkout

Customer agreed to our Terms of Service at checkout, which state that delivery is confirmed via carrier tracking. The tracking number shows successful delivery to the address provided by the customer.

Conclusion:
The product was shipped, tracked, and delivered as agreed. We respectfully request this dispute be found in our favour.