Refund Policy Template (Shopify-ready)
A chargeback-friendly refund policy. Paste this into your Shopify settings and customise with your details.
Template
REFUND POLICY Returns and Refunds We want you to be completely satisfied with your purchase. If you're not happy, we offer refunds within 30 days of delivery. How to Request a Refund Please contact us at [YOUR_EMAIL] with your order number and reason for return. We'll provide return instructions and process your refund once we receive the item. Refund Timeline Refunds are processed within 5–10 business days of receiving your return. The refund will be issued to your original payment method. Conditions • Item must be unused and in original packaging • Return shipping costs are the customer's responsibility unless the item is defective • Customised or personalised items cannot be refunded Chargebacks If you have an issue with your order, please contact us directly before filing a chargeback. Filing a chargeback before contacting us may result in account suspension and difficulty processing future orders. We're here to help resolve any issues quickly and fairly. Contact Us For refund requests or questions, email [YOUR_EMAIL] or use our contact form.
Key points
- Set a clear refund window (e.g., 30 days from delivery)
- Require customers to contact you first before filing disputes
- State that chargebacks filed without prior contact may result in consequences
- Mention refund timeline clearly (5–10 business days)
- Specify return conditions (unused, original packaging, etc.)
- Make it easy to contact you (email, phone, or form)
- Ensure customers accept this policy at checkout (Shopify checkbox)
- Link to this policy from your order confirmation emails